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How We Handle Your Account Information

We collect what we need to run your account, process your bKash, Nagad and Rocket deposits, verify withdrawals, and keep support accessible. Everything below explains what we gather, how we use it, who sees it, and how you can request changes or deletion.

Account data stored securelyPayment details encryptedSupport access on requestDeletion rights availableBangladesh law applied
xbaje How We Handle Your Account Information
DATA SECURITY

How We Protect Your Information

We encrypt payment wallet details and session tokens, restrict staff access to account records, log every data query for audit, and run regular security reviews. Below are the main layers that keep your information secure and give you control over how we use it.

Encryption Standard

Your bKash, Nagad and Rocket wallet numbers are encrypted at rest and during transmission. Session tokens expire after inactivity, and we hash your password so even our own staff cannot retrieve it.

Cookie and Tracking Notice

We place session cookies to keep you logged in and analytics cookies to understand which pages visitors use most. You can disable non-essential cookies in your browser, though some features may require them.

Account Security Tools

Turn on login alerts in your account settings to receive a notification when someone logs in from a new device. Change your password anytime and review recent sessions from the security panel.

Retention and Deletion

We keep your transaction history for regulatory compliance even after you close your account, but we archive personal identifiers and delete marketing profiles within ninety days of your deletion request.

PRIVACY QUESTIONS

How to Reach Us About Your Data

If you want to see what we have on file, correct a mistake in your account details, or request deletion, start with the support paths below. Our team handles privacy requests during business hours and will confirm receipt within one working day.

Email Privacy Team Send your request to our support email with your registered mobile number and account username so we can verify your identity before sharing any account information.
Live Chat Request Open the live chat widget in your account dashboard and ask the agent to log a privacy request. They will create a ticket and our compliance team will follow up.
Account Settings Panel Check the privacy tab in your account settings to download a copy of your data, update contact details, or submit a deletion request directly from the interface.

Privacy Policy Answers

The questions below cover what most Bangladesh account holders ask about data handling, access requests, cookie settings, and how to update or delete information.

We collect your mobile number, email address, payment wallet details for bKash, Nagad or Rocket, and basic device information like IP address and browser type to verify your identity and process transactions.

We share transaction records with payment processors to complete your deposits and withdrawals. We do not sell your data to advertisers or marketing platforms, and we only disclose account information if required by Bangladesh law.

Log in to your account, open the privacy tab in settings, and click the download button. We will email you a file containing your account history, transaction log, and contact details within three business days.

Yes. Submit a deletion request through account settings or contact support. We will close your account, archive transaction records for compliance, and delete your personal identifiers within ninety days of the request.

We use session cookies to keep you logged in and analytics cookies to track page views. You can disable non-essential cookies in your browser settings, but session cookies are required for the account dashboard to work.

We archive your data when your account becomes inactive and retain transaction records for regulatory compliance. Personal marketing profiles are deleted within ninety days, and archived records follow our standard retention schedule.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.